Returns, Refunds & Complaints Policy – Flower Delivery East Ham

Trusted East Ham Florist: Our Promise

At Flower Delivery East Ham, we’re committed to delivering fresh, beautiful flowers with every order. As a trusted local florist, we supply East Ham households and businesses with carefully selected blooms—whether it’s a special celebration or just to brighten someone’s day. Your satisfaction matters greatly to us, and we stand behind our fresh flowers guarantee for every delivery within East Ham and nearby areas.

Fresh Flowers Guarantee

We understand how important it is that your flowers arrive in perfect condition. That’s why we guarantee every bouquet will reach you fresh and full of life. Our flowers are sourced daily and expertly arranged to ensure premium quality and vibrant freshness. We provide a freshness window of 5 days from the date of delivery, provided your bouquet is cared for according to our simple care instructions.

Damaged-on-Arrival Policy

If your flowers arrive damaged or not as described, please notify us within 24 hours of delivery. We kindly ask that you retain the original packaging and provide photographic evidence of the issue. This helps us investigate the matter quickly and ensures we can offer the most appropriate solution. We pride ourselves on swift and fair resolutions for all our valued East Ham customers.

Refund & Replacement Options

Your satisfaction is our top priority. If your flowers are:

• Damaged on arrival
• Not as you ordered
• Wilted or lacking freshness within the first 5 days (with proper care)

We offer two options:

1. Full Refund: Upon confirmation of the problem, we will process a full refund to your original payment method as quickly as possible.
2. Replacement: Alternatively, we can arrange for a fresh replacement bouquet to be delivered to your chosen address at the earliest opportunity.

If you choose a replacement and are dissatisfied with the second arrangement, we will provide a full refund for your peace of mind.

Complaints Process

We strive to exceed your expectations but, should you have a concern or complaint about our products or service, we want to hear from you. Here’s how to have your issue resolved swiftly:

1. Contact us with your order details and a clear description of the issue. Photographic evidence helps our team provide quicker responses.
2. Our dedicated team will investigate and respond within one working day, proposing a resolution—be it a refund, replacement, or other appropriate remedy.
3. If you remain unhappy with the proposed solution, your case will be escalated to a manager for a final review within 48 hours.

Your feedback is invaluable, helping us continually improve our services for East Ham’s community.

Serving Households & Businesses Across East Ham

As a local East Ham florist, we take great pride in supporting our neighbours with outstanding customer service and fresh, hand-delivered blooms. Whether you’re a resident or a local business, you can trust Flower Delivery East Ham for an easy, worry-free experience—backed by our fair returns, refunds, and complaints policy for all orders in the East Ham area.