These Terms and Conditions govern the use of our website and the supply of online flower delivery services to customers in East Ham and the surrounding areas. By placing an order for flower delivery through our UK-based website, you agree to be bound by these terms. Please read them carefully before completing your purchase. These terms apply whether you are a resident, business, or organisation within East Ham and the neighbouring districts.
In these Terms and Conditions, the following terms will have the following meanings:
To place an order for flower delivery in East Ham, customers can browse our selection of products, make their choices, and proceed through the website’s secure checkout. After completing the checkout process, you’ll receive an automated order confirmation. This confirmation only acknowledges receipt of your order—it does not constitute acceptance by us. We reserve the right to accept or reject your order for any reason, such as lack of availability or for reasons relating to any error in the pricing or description of the product.
Orders for flower delivery can be placed at any time. However, deliveries are made within our published delivery hours. We recommend placing your order in advance, especially during peak periods such as Valentine’s Day, Mother’s Day, and Christmas, in order to guarantee your desired delivery date and selection.
You are responsible for ensuring all recipient and delivery information is correct. We are not liable for delays or non-delivery resulting from incorrect details supplied by you at checkout.
All flowers and related products are subject to availability, as fresh flowers are a seasonal product and some varieties may not always be available. If a specific flower, colour, or style is unavailable at the time of your order, we will substitute with an equivalent product of equal or greater value, aiming to maintain the appearance and spirit of the arrangement you selected. If you require strict adherence to your selection or particular exclusions, please indicate this at the time of order. Where a significant substitution is required, we will contact you for approval before proceeding.
All prices are quoted in pounds sterling (GBP) and include VAT at the applicable rate. Prices displayed on the website are current at the time of ordering, but we reserve the right to amend them at any time. You will be advised of the total price including any delivery charges prior to placing your order. We reserve the right to cancel orders where a pricing error has occurred and to refund any money paid.
We accept various methods of payment including major credit and debit cards. Payment is required in full at the time of placing your order. Orders will only be processed once payment is received and confirmed. In the event that your payment is not authorised, we will not process your order. The payment provider may carry out fraud or credit checks as part of their authorisation processes. All transaction data is processed securely in accordance with UK e-commerce regulations.
We offer flower delivery across East Ham and nearby districts as displayed during the order checkout process. Same-day and next-day delivery options are available, subject to product availability and confirmation at checkout. Delivery times are indicative and cannot be guaranteed during busy periods or in the event of unforeseen circumstances such as extreme weather or traffic conditions.
If we are unable to deliver as scheduled, we will make reasonable efforts to contact you and arrange an alternative delivery time or refund. If the recipient is unavailable at the address provided, goods may be left with a neighbour, at a safe location, or returned to our premises for redelivery at our discretion. This policy is designed to ensure prompt and safe delivery of your order.
Delivery is considered complete once the products arrive at the address specified during checkout, or once receipt is acknowledged by the recipient or a third party (neighbour, concierge, etc.).
If you wish to amendment or cancel your flower delivery order, please notify us as soon as possible. Cancellations received at least 24 hours before the scheduled delivery date will be refunded in full. Orders cancelled on the day of delivery, or after the flowers have been dispatched, will not be eligible for a refund.
Any requests to amend an order (such as a change of delivery address, recipient, or a product selection) will be actioned at our discretion and cannot be guaranteed once your order is being prepared or dispatched. Please note that during peak periods, amendments may not be possible due to the volume of orders.
We are committed to delivering fresh, high-quality flowers. In the unlikely event that your flowers arrive in poor condition or do not match your order due to our error, please contact us within 24 hours of delivery with photographic evidence. We may offer a replacement or a full/partial refund, at our discretion. As flowers are perishable and personalised goods, our products are generally non-returnable except in cases of error or significant quality issue on our part.
If you are unsatisfied for any other reason, please get in touch promptly so we can resolve your complaint in accordance with our service standards.
Our liability to you in relation to any purchase will be limited to the value of the order. We are not responsible for any indirect, consequential, or incidental damages arising out of, or in connection with, the use of our website or flower delivery services. This includes but is not limited to lost profits, loss of data, or emotional loss arising from a missed delivery, incorrect product, or late arrival due to factors beyond our reasonable control.
We will not be held liable for any delay or failure to deliver caused by circumstances beyond our reasonable control, such as natural disasters, severe weather, epidemic or pandemic restrictions, strikes, or disruptions to transport networks.
Nothing in these Terms and Conditions seeks to limit our liability for death or personal injury caused by our negligence, or for fraud, or any other liability that cannot be excluded or limited by law.
All content on our website, including images, text, and logos, is the exclusive property of the business or its content suppliers and is protected by UK copyright and intellectual property laws. You may use the site and its content only for personal, non-commercial purposes related to the placement and tracking of an order. Any unauthorised use or reproduction of content may lead to legal proceedings.
We respect your privacy and are committed to complying with the UK Data Protection Act and GDPR. Your personal details will be used to process your flower order and deliver requested services. We do not share your information with third parties except where necessary to fulfil your delivery or where required by law. Full details of how we handle your data are set out in our Privacy Policy, available on request.
These Terms & Conditions and all transactions relating to our online flower delivery in East Ham and surrounding areas are governed by the laws of England and Wales. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the English courts.
We reserve the right to update or vary these Terms and Conditions at any time. Any changes will be posted on our website and will take effect immediately upon publication. Your continued use of our flower delivery services will indicate your acceptance of any updated terms.
If any part of these Terms & Conditions is held invalid, illegal, or unenforceable for any reason by any court of competent jurisdiction, such provision will be severed, and the remainder will remain valid and enforceable.
If you require further information or guidance regarding these Terms & Conditions for online flower delivery in East Ham and nearby areas, please contact our customer service. We are committed to upholding high service standards and resolving any issues to your satisfaction.
Note: These terms and conditions apply to all customers placing an order for flower delivery with us in East Ham and the surrounding districts.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in East Ham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near East Ham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
